Jewelry Care
Please do not wear your jewelry in the shower. Repeatedly getting it wet may effect the glue and soap buildup could damage the hair
It is not recommended that jewelry is worn to the barn to wash horses or clean stalls. Repeatedly getting the pieces wet or dirty may shorten the life
expectancy of the jewelry.
Please do not wear your jewelry next to a watch or another item that could fray the hair.
We do not guarantee broken hair.
You may wash your jewelry with mild soap and lay it flat to dry if needed.
Any issues with clasps or hardware please contact us by email for return authorization

An "overhaul" may be warranted to get your bracelet back into good shape. The cost of this can vary from $25-$50

All pieces sent back for repair or overhaul please include $7 for return shipping
     
PonyLocks reserves the right to not replace a piece of jewelry that shows signs of abuse or any damage not from normal wear.
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Rings should be worn "carefully" The comfort fit ring has the hair a bit more protected than the square fit. Neither ring should be worn when washing hands
or in the shower. Constant wear may shorten the life expectancy of the hair in the ring. Under those circumstances rings will not be under warranty.
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